We have a 14-DAY return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@simeogieme.com. If your return is accepted, we will confirm you can proceed with the return at your own cost, as well as provide instructions on how and where to send your package. Due to the value of our products, returns will require tracked delivery back to us. Items sent back to us without first requesting a return will not be accepted.
Please note that your refund amount will be less the shipping fee you paid for your order, and less an administrative fee of 2% of the value of your order.
You can always contact us for any return question at sales@simeogieme.com.
Please inspect your order upon reception and contact us immediately if the item arrived defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take necessary action.
Certain types of items cannot be returned, like intimates and swimwear. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to request to return the item you have within the acceptable time limit, and once the return is received and accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
